Shipping and Delivery Policy

At Befrsher, we aim to provide a smooth and reliable shipping experience for all our customers. Below are the details of our shipping and delivery process

701. Delivery Options

  • Home Delivery: Delivery charges apply based on the selected option and location. Charges will be calculated at checkout.

  • In-Store Pickup: Free of cost at our partnered stores. Customers will receive a confirmation email when the order is ready for pickup.

2. Order Processing Time
  • Orders are processed within 1-2 business days (Monday to Friday).
  • Orders placed on Saturday or Sunday will be processed and dispatched on Monday due to non-working days.
3. Delivery Timeframe

We ship orders via Shiprocket, which partners with multiple courier services. The estimated delivery time is:

  • Metro Cities & Nearby States: Within 7 days
  • Remote Locations (Jharkhand, Jammu, etc.): Up to 10 days
  • Unexpected Delays: While we ensure timely deliveries, unforeseen circumstances (courier delays, weather conditions, etc.) may cause minor delays.
4. Shipping Charges

Shipping fees are charged based on the delivery location:
✅ Madhya Pradesh: ₹70(Free shipping for orders above ₹999)
✅ Rajasthan, Chhattisgarh, Uttar Pradesh, Maharashtra: ₹80
✅ Metro Cities (Delhi, Karnataka, West Bengal, Tamil Nadu, Telangana): ₹95
🚚 Local Pickup: Available in Bhopal for the following PIN codes:
462001, 462010, 462038, 462023

5. Tracking & Order Updates
  • Customers receive a tracking link via SMS/Email from Shiprocket after order dispatch.
  • Customers can also track their orders via the “Track Shipment” section on our website.
  • Our support team stays connected via WhatsApp to provide updates until the order is delivered.
6. Cash on Delivery (COD) Availability

COD is available for:
Madhya Pradesh, Rajasthan, Chhattisgarh, Uttar Pradesh, Maharashtra, and Metro Cities.

7. Delivery Issues & Support
  • If an order is delayed beyond the estimated timeframe, customers can contact our support team.
  • If an order is marked as “delivered” but not received, report it to us within 48 hours for investigation.

📞 Support Contact: 9399483645
📧 Email: samaadhaan@gmail.com
💬 WhatsApp Support: Available for updates & queries