Exchange, Cancellation, and Refund Policy
At Befrsher, we are committed to ensuring a seamless shopping experience. Below are the detailed terms and conditions for cancellations, exchanges, and refunds.
1. Order Cancellation
Customers can cancel their order within 6 hours of placing it or before it is dispatched for shipping.
Once an order is dispatched, cancellation is not possible.
To request cancellation, customers must email us at samaadhaan@gmail.com or message us on WhatsApp at 9399483645.
For prepaid orders, a full refund will be provided after deducting payment gateway fees. The amount will be refunded to the original payment method within 5-7 business days.
If a customer cancels a prepaid order after it has been shipped, shipping charges will also be deducted before processing the refund.
2. Exchange Policy
We do not accept returns. We only offer exchanges for size issues.
Customers must request an exchange within 1-2 days of delivery via email or WhatsApp.
Exchange requests are subject to product availability.
Sale items are not eligible for exchange.
3. Exchange Process
Customers must ship the product back to our delivery location at their own expense.
Once we receive the original product, we will dispatch the replacement within 1-2 business days.
If the customer opted for local pickup, they can visit our partner store to request an exchange.
For customers choosing delivery, the shipping cost for the exchanged product will be borne by the customer.
4. Damaged or Wrong Product Cases
We conduct a 100% quality check before shipping, ensuring customers receive the correct product.
However, if a customer receives a damaged or incorrect item, they must report it within 24-48 hours of delivery.
Customers must provide clear images of the product as proof and contact us via email or WhatsApp.
If the claim is verified, we will arrange for a replacement (exchange only, no refunds).
5. Additional Notes
If a customer selects local pickup, they can visit the partner store for any exchange or query resolution.
For delivered orders, shipping costs for exchanges are non-refundable and must be paid by the customer.
Cash on Delivery (COD) orders cannot be refunded, as we do not provide refunds—only exchanges.
For further inquiries, please contact us at samaadhaan@gmail.com or WhatsApp: 9399483645.